SkillsAdvance Institute
Website:SkillsAdvanceInstitute.com
Purpose
This Privacy Policy outlines how SkillsAdvance Institute collects, uses, stores, and protects personal information in accordance with the Privacy Act 1988 and other relevant Australian laws.
Personal Information
SkillsAdvance Institute understands the importance of safeguarding personal information. We are committed to managing and protecting the personal information you share with us. This policy ensures that all information is handled securely, legally, and ethically for compliance as a registered training organisation (RTO).
Types of Information Collected
When you enrol in a course at SkillsAdvance Institute, we collect personal information such as:
Name, date of birth, contact details, address, and email
Education history, employment status, and other personal details necessary for enrolment
AVETMISS data for government reporting purposes
We may also collect anonymous information through cookies, site analytics, and feedback forms to improve our services and your user experience.
How We Use Personal Information
Enrolment: To process your enrolment, manage your course materials, and issue certificates
Support: To provide necessary support services and ensure that any learning or assessment needs are met
Marketing: For communications about upcoming courses, promotions, or relevant news related to SkillsAdvance Institute
Legal Requirements: For compliance with regulatory reporting and educational standards
How We Protect Personal Information
We take appropriate steps to safeguard your information against loss, misuse, and unauthorised access or disclosure. Access to personal data is restricted to authorised staff only.
Your Rights
Access and Correction: You have the right to access and correct your personal information held by us.
Complaints: If you believe your privacy rights have been violated, you can lodge a complaint, and we will respond promptly.
Refunds, Cancellations, Withdrawals, and Extensions
SkillsAdvance Institute has a strict policy regarding refunds, cancellations, and extensions. Learners are encouraged to consider their course decisions carefully. Requests for cancellations or changes must be made in writing. The following fees may apply:
Course Cancellation Fee: $200 + GST for cancellations made 14 days or more before the course start date.
Refunds for Self-Paced Courses: No refunds after enrolment in self-paced courses.
Transfer Fees: $100 + GST for course transfers made at least 14 days before the start date.
Course Details and Pricing
We offer a wide range of courses across various fields including data science, IT, business, finance, and digital marketing. Our courses are available in self-paced and blended formats, with different durations and price points.
Data Sharing and Security
SkillsAdvance Institute does not share your personal data with third parties unless required for compliance or with your explicit consent. We take all necessary steps to ensure the security of your personal information